Delivery Charges
We deliver to UK and Europe. If your country does not appear on our list of available countries please contact us and we will let you know if we can deliver and provide an estimate of post/packing charge.
Delivery is by Royal Mail 1st Class Post. Charges are:
£2.50 orders of less than £10
£5.00 orders of £10 - £99.99
£10.00 orders of £100 - £149.99
£15.00 orders of £150 and over
Orders outside of UK will also attract a surcharge of £5.00
Orders will normally be despatched in full but no additional charge will be made if, at our discretion, the order needs to be sent in more than one consignment.
IMPORTANT - Before returning any item please email us so that we can issue you with a returns number to be quoted with the returned goods. Failure to do either of these may result in your refund or credit being delayed.
All items for exchange credit or refund should be returned to reach us within 7 days of their receipt by the customer. Only faulty items can be considered for exchange outside this period.
Goods found to be faulty on receipt will be replaced, or the purchase price refunded, on their return to us. Please ensure that all garment packaging is returned with the item.
Items that develop faults during use will be replaced, or the purchase price refunded, provided the fault is not due to fair wear & tear or damage by the customer. Some manufacturers will require inspection of the garment before sanctioning a credit.
Items that do not fit can be exchanged for another size, provided the garment is returned to us in a saleable condition with the original packaging, tags & labels in tact. If the item has been supplied to our suggested size, then no charge will be made for the return postage. If the garment has been supplied as ordered then a charge of £2.95 will be made for the cost of return postage & packing. A charge of £2.95 will be made on all garments exchanged more than once. This payment must be sent to us with the returned goods.
Garments accepted for refunds, that were supplied as ordered will be subject to a 5% charge to cover Paypal fees if payment was made by credit card. Postage will not be refunded.
Garments specially ordered, that are not a normal stock line, can not be accepted for credit.
Please ensure that all return packages have the correct postage paid on them. We DO NOT accept any deliveries that need surcharges paid.
We aim to process all refunds within 48 hours of receipt of the returned items, but please allow up to 5 days for the refund to appear on your credit card statement.
All returns are made at the senders risk, so for your own security we advise you to send them recorded or special delivery
Please take care when trying on garments. Keep them away from moisture & grease, do not wear heavy perfume. Do not remove any tags or labels unless you are certain of keeping the garment, we will not accept them for return if you do. Try on any footwear on a clean towel or similar shoes that are marked in any way can not be returned.Please remember we are happy to exchange goods if these simple rules are followed.
In short, please return goods in a condition in which you would be happy to receive them
